Common File Mistakes
Below are some of the more common mistakes with files that we receive from our customers. You can also use this as a checklist to make sure you are sending the appropriate file to have your job print perfectly.
Low Resolution Files
Probably the MOST common mistake that we encounter. If you use graphics that you grab from the web or images that are free from MicroSoft programs, these images are low resolution and will not print well. See WEB IMAGES ARE BAD in our RESOURCE CENTER for a more in depth description of this problem.
Wrong Color Format
B&W images saved in RGB or CMYK instead of grayscale will print with some color if not saved as grayscale.
Missing Fonts/Images
Although receiving a PDFs is our preferred method, we do sometimes receive raw files. Often as is the case, customers will forget to include the FONTS and IMAGES used in the file. Unless these items are embedded into the file, they will be missing when we attempt to open it. When sending us a native file be sure to send the ALL the IMAGES used in the file.
NOTE: As a general rule: DO NOT STRETCH IMAGES OR FONTS. This may result in undesirable printing. Use images at 100% when you can.
Wrong Page Size
Sometimes a customer will send us a file that is not set on the ACTUAL page size. For instance, If you send us a business card (standard 2” x 3.5”) on an Letter size sheet, we will still have to go in and reset it.
PDF Issues
When saving your file to a PDF be sure to avoid common issues by:
1. Saving at Press Quality setting
2. Embedding your fonts
3. Choosing the correct color mode
NO BLEED IN FILE
BLEED refers to the excess image area that will be trimmed off. A 1/8” bleed all around the image is acceptable.
A bleed is used if you want your image to extend all the way to the edge of the page.
Text Close to Edge
At times, we will receive files that have the correct BLEED but, the client forgets that this area is trimmed off and sets the type to close to the edge. Be sure to stay in safe area. See image in sidebar for more details.